FAQ
What are your open hours?
We are open Tuesday - Saturday 9.30am - 4pm
What is my CVV number?
The Card Verifaction Value (CVV) is an extra code printed on your debit or credit card.
CVV for Visa and Mastercard is the final three digits of the number printed on the signature strip on the back of your card. As the CVV is not embossed it is not printed on any receipts, adding extra security for the owner. CVV is an anti-fraud measure indtroduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made if you are not present.
Are my personal and credit card details safe?
Yes! Our online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. this ensure your private information is kept private throughout the process. Your credit card information is not stored on our server. We also cross shredd any printed information that we have stored within a short time period.
Are the prices in Australian Dollars?
All prices are in Australian dollars and include the Goods and Services Tax (GST).
What are Fidget Farms contact details?
Fidget farm is a subsidiary of Mooroolbark Wool. Contact details are:
Phone: (03) 9726 7291 or +61-3-97267291 (International)
Email: info@fidgetfarm.com.au
Address: Mooroolbark Wool, 7/4 Royan Place, Bayswater North, VIC, 3153
Are we a retail shop as well?
Yes! Please come and see us at
Mooroolbark Wool, 4/7 Royan Place, Bayswater North, VIC, 3153
Opening Hours
Tuesday – Saturday 9.30am – 4.00pm
Do we accept returns?
Yes, you can return items.
The following applies:
All damaged goods claims must be made within 7 days of receipt. Returns after this date may not be accepted.
Damaged goods or incorrect orders - will be exchanged or new goods shipped at our cost.
Change of mind - we accept returns but do not cover postage.
Before posting your return please email or call us to discuss.
What are our shipping costs and who do we use?
We now offer some great shipping options:
$10.90 Flat Rate for orders up to $74.95 (This is the cheapest satchel rate with Australia Post)
Free Shipping on orders over $75.00
Express is available
We use Australia Post and Sendle Couriers for all of our parcels.
Please be aware that there are still some delays in transport.
What are our social media pages?
https://www.facebook.com/FidgetFarmaustralia
https://www.instagram.com/fidgetfarmaus/